Shipping Policy for Art Creation
Introduction
At Art Creation, we are committed to providing our customers with excellent service and a seamless shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website.
Shipping Methods and Costs
We offer various shipping methods to cater to your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next business day delivery.
Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. The exact shipping cost will be displayed at checkout.
Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Cut-off Time: Orders placed before 3 PM will be processed on the same business day. Orders placed after 3 PM will be processed on the next business day.
Shipping Locations
We currently ship to the following locations:
- Domestic: All states and territories within India.
- International: Selected countries (please check at checkout for availability).
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
Shipping Delays
While we strive to ensure timely delivery of your orders, certain circumstances beyond our control (such as severe weather, natural disasters, and carrier delays) may affect shipping times. We will do our best to communicate any potential delays to you as soon as possible.
Lost or Damaged Packages
- Lost Packages: If your order is lost in transit, please contact us at support@artcreation.com. We will work with the carrier to locate your package or issue a replacement.
- Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately at support@artcreation.com with photos of the damage. We will assist you in filing a claim with the carrier and provide a replacement or refund.
International Shipping Policies
For international shipments, customers are responsible for any customs duties, taxes, and import fees that may apply upon arrival in the destination country. These charges are not included in the product price or shipping cost.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: support@artcreation.com
- Phone: +91-8237892075
- Address: 194A/10, Om Shanti Nagar, XLO Point, Ambad, Nashik 422010, Maharashtra, India.
Thank you for choosing Art Creation. We appreciate your business and look forward to serving you!